Damaged on Arrival Policy
At Flower Delivery Richmond, we guarantee the freshness of our flowers. However, if your order arrives damaged, please notify us within 24 hours of delivery. We understand the disappointment of receiving less than perfect blooms and are here to make it right.
Our damaged-on-arrival policy ensures that any broken stems, wilted flowers, or packaging issues are promptly addressed. We take meticulous care in packaging to prevent damage, but accidents can happen during transit.
To initiate a damaged item claim, please provide photos of the damage along with your order details. This allows us to assess the situation and determine the best course of action to satisfy you.
Freshness Guarantee
We pride ourselves on delivering the freshest flowers available. Our freshness window ensures that your bouquet remains vibrant and beautiful for as long as possible.
Typically, our arrangements stay fresh for up to five days when properly cared for. We provide care instructions with each delivery to help you maintain the longevity of your flowers.
If you experience any issues with the freshness of your order, please contact us within the freshness window, and we will offer a replacement or refund as appropriate.
Refund and Replacement Options
Your satisfaction is our top priority. If you are not completely happy with your flower delivery, we offer full refunds or replacements, depending on the nature of the issue.
Refunds will be processed using the original payment method and may take several business days to reflect on your account. For replacements, we will send a new arrangement at no additional cost.
We strive to resolve any issues swiftly to ensure you continue to receive the highest quality flower arrangements from our local florist.
Complaints Process
If you have any complaints regarding your order or our services, we encourage you to reach out to us promptly. Our dedicated team is here to listen and resolve any concerns you may have.
To lodge a complaint, please provide detailed information about the issue, including your order number and description of the problem. This helps us investigate and address the matter effectively.
We take all feedback seriously and use it to improve our services, ensuring that every customer has a positive experience with Flower Delivery Richmond.
As a trusted local London florist, we are committed to serving both households and businesses in the area with the highest quality fresh flowers and exceptional customer service.
